Refund & Return Policy

At BM Bags Collection, customer satisfaction is our top priority. We take great care in selecting and delivering high-quality products to our valued customers. However, if for any reason you are not fully satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days of receiving your order. If you believe the product you received is damaged, defective, or incorrect, you may request a return by contacting our support team with clear pictures of the product and packaging.

To be eligible for a return:

• The item must be unused and in the same condition as received.
• The product must be in its original packaging.
• Proof of purchase (order number or receipt) is required.
• Return request must be made within 7 days of delivery.

Items returned after 7 days will not be accepted.

Non-Returnable Items

For hygiene and quality reasons, certain items cannot be returned, including:

• Used products
• Products damaged by the customer
• Items without original packaging
• Discounted or sale items (unless damaged)

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refund will be processed within 5–7 working days.
• Refund will be made through bank transfer / Easypaisa / JazzCash.
• Shipping charges are non-refundable.
• If you received free shipping, the delivery cost will be deducted from the refund amount.

Exchange Policy

We offer exchange only for:

• Wrong product delivered
• Damaged or defective item

Exchange requests must be made within 7 days with proof (images/video).

Order Cancellation

Orders can be cancelled before dispatch only. Once the order has been shipped, cancellation is not possible.

Late or Missing Refund

If you haven’t received your refund after approval:

1. Recheck your bank/Easypaisa/JazzCash account.
2. Contact your bank/payment service.
3. If still not received, contact us.

Contact Us

For any return or refund queries, please contact our support team:

• Email: ma4090789.com
• WhatsApp: +923112379227

We are always happy to assist you and ensure a smooth shopping experience.